Additionally, you must have a media player installed on your computer. All of the media available at this webcast
portal can be viewed with the Adobe Flash Player. It's very likely that you have the Adobe Flash plug-in already
installed on your computer.
The sponsor of this portal may have decided to make videos compatible with Apple devices (iPads and iPhones) and with
users of the Windows Media player. If available, these alternate formats will appear as options in the
Please note that many of the features described in this FAQ are not available to Windows Media users. See
this question for information on downloading and installing
media players to your computer.
Back to FAQHow do I select a webcast?
The webcast page consists of a text panel on the left and a video player panel on the right.
After the page loads, you will see a menu of available webcasts.
Find the webcast you want to view and click on the link to a format supported on your computer. The video will load in the
player panel and the event's program will display in a new tab in the text panel.
Every webcast is identified by a title. Some have additional descriptive information that you can display by
clicking the "Show Details" link next to the title.
Some webcast portals with long lists of on-demand events support text searches of the webcast title
and description. If you see a Search field and button on the right side of the bar above the video player, you can
use the Search function to drill down to a webcast of interest. Just enter a word or phrase and click the Search
button. You can use the "Next" and "Previous" links to the left of the Search field to search forward or back. Clicking Reset
closes the current search.
Back to FAQIf a webcast has more than one format, which one should I use?
It depends on what players are installed on your computer. Most computers (Windows and iMacs) are shipped with the Adobe Flash Player.
Windows PC generally include the Windows Media player. It's very easy to download the Adobe Flash player on Window computers, but somewhat
more difficult to install the Windows Media player on an iMac running OS X.
If a webcast is available in more than one format and you choose a format that cannot be
played on your computer, you will see a message with a link to a Web site from which you can
install the missing player. Media choices labeld "Apple Devices" can only be played on iPads and iPhones.
Back to FAQHow do I download a media player?
To install either of the two primary players for this site's webcasts, please click on a link
below and follow the instructions:
• Adobe Flash Player
• Windows Media Player
Because of limited support for the Windows Media format, Adobe Flash is the best choice of player for this web site.
Back to FAQWhat is the row of tabs used for?
This web page is divided into two panes. The video player resides in the right pane. The left side of the
the screen contains a series of panels that are selected by clicking the one of the tabs. When you first arrived
at this site, two tabs were available: the navigation menu and the help screen (if you are reading this, you
found the help screen). When you select a video, additional tabs appear with other content, including a program
tab with detailed information about the webcast. Optional tabs that may be available include a feedback form for
commenting on the program, a verification tab for course-related questions, a documents tab for program-related
attachments, and a slideshow tab.
Back to FAQCan I view just a portion of a webcast?
Most on-demand (archived) webcasts contain "jump points": entries in the event's program or agenda tab that
reposition the video playback to a particular point in the event. Look for bolded entries in
the Program tab of the text panel and click the link to jump to that portion of the program.
You can jump forward or backward. If the webcast does not have a click-enabled program, you can speed
forward or backwards using the slide control at the base of the player.
Back to FAQCan I interrupt a video and play a different event?
To switch to a different webcast, simply click on the Menu tab to redisplay the list of available
events and then make a new selection.
Back to FAQWhat is a live event?
Live webcasts are "streamed" to you in real-time as they occur. Most events are first streamed live and
then stored as "on demand" archives for those who could not "attend" the live webcast or who wish to replay
the program. Live events are posted under the "Upcoming Events" heading several days prior to the
Back to FAQWhy does the screen tell me that my player is working correctly?
Once we schedule a live event and add it to the webcast menu, we program a test video which, if you
can see and hear it, tells you that your player is installed, working correctly, and ready for the
upcoming webcast. About 15 minutes before the scheduled start time of the event, the test video is
removed and replaced by the actual live stream. Anyone who had already selected the live webcast will
be automatically switched from the test video to the live stream in the next 2-3 minutes. If it is
very close to the start time and the test screen remains on your computer, return to the Menu tab
and reselect the live event.
If a live event is delayed because of technical problems, you will be notified by a special message
in the media player. Once the problem is resolved, you will be automatically connected to the
live webcast. Rarely, a significant problem will lead to the
cancellation of the live web stream. In this case, a message will be posted and displayed in the
web page's viewer panel. The cancellation of a live event does not preclude the release of the webcast
as an archive. The archived version of a webcast is generally available about 12 hours after recording.
Back to FAQWhy can't I hear the audio component of the webcast?
People often mute sounds on their computer, which will also prevent you from hearing the audio track
of a webcast. To check the status of the mute button on a Windows computer, click the "Volume" icon on the system
tray (usually at the lower right-hand corner of your desktop). The Volume icon looks like a loundspeaker.
Make sure that the mute option is not selected and that the volume is set to an appropriate level.
On iMac computers, the Volume control is found on the upper right-hand corner of the screen (it too looks
like a loudspaker, only from the side). The iMac volume control doesn't have a mute option, so just set
the volume level as needed.
Back to FAQCan I watch a webcast even though I have a dial-up connection?
Low-speed playback is supported for archived webcasts only and only using the Windows Media player.
Not all webcasts are available in low-speed format. When you select a low-speed archive, the Windows
Media player launches in its own window; the video does not appear in the player panel of the
website. You will need to manually exit from the low-speed player window at the end of the webcast.
Back to FAQHow do I activate closed-captions?
Not all of the webcasts on this site are captioned. If the event was captioned and you are viewing the webcast
using the Adobe Flash player, you will see a button labelled "CC is off" superimposed on the player when you
float the cursor over the player using the mouse. Click on that button to toggle the display of captions.
If you are watching a webcat with the Windows Media player, you can view closed captions by pressing the
Control, Shift, and "C" keys (at the same time) or by clicking "Play" on the menu bar and then "Lyrics, Captions, and Subtitles".
Back to FAQHow does the Slides tab work?
Some webcasts include a synchronized slideshow as part of the event. If slides were prepared for this video, choose
the tab named "Slides" to bring up the slide player. In "Auto" mode (the default when you choose this tab), the
slides will be synchronized with the presentation on the video.
If you want to go back a study a slide that has already passed, you can put viewing in your control by clicking the
"Change Mode" link on the toolbar above the slide image. The slide mode changes to "Manual" and you can use the
other icons on the tool bar to move around the slide show. The "<<" and ">>" buttons take you to the first and last
slide, respectively. You can move to the next or previous slides by clicking the ">" and "<" buttons. Finally,
you can activate the drop-down box to choose a slide by sequence number (in the presentation). Synchronized
slide viewing ("Auto") is restored by clicking on "Change Mode"
Back to FAQ